Dedicated vs. Shared

Dedicated Agents

All yours. All the time.

Our Dedicated Agents model assigns agents exclusively to your business, and it's a great choice when you have high profile clients or products. Dedicated agents know your industry and company inside and out, enabling them to provide a premier level of service.

Shared Agents

Share the benefits.

The VoiceCurve Shared Agents solution is a scalable, cost-effective option for organizations that have lower or more sporadic call volume, as you benefit from lower costs and the ability to scale rapidly during peak seasons. You can count on a high level of service, as our skills-based routing system directs incoming calls, chat requests and emails to the most appropriate, knowledgeable agent.

Dedicated by Volume

The best of both worlds.

Does your business require a core staff of agents who are very familiar with your brand and industry, with the flexibility to scale up when business spikes? Dedicated by Volume is a cost-effective hybrid solution designed to bridge the fluctuating demands of your business, while providing consistent, specialized expertise.

• All calls/chats/emails are first routed to the core group of agents that are assigned to your company.
• If they are occupied the call is routed to an available agent.

You benefit from having most of your customers' inquiries handled by dedicated agents, while paying only for the level of service that you need.