Live Web Chat
"72% of online shoppers consider live chat either "very" or "most" important when buying gifts online." - E-Tailing Group survey
Connect in real time.
There's no time like the present, especially when making a sale. VoiceCurve's live web chat is fast, easy to setup and effectively takes customer service direcly to your customers at just the click of a button. With virtually no hold time, it's the perfect solution for turning visitors into satisfied customers.
- 24/7/365 full service support
- Actively engage customers with proactive chat
- Boost sales with an easy and approachable way for customers to ask questions.
- Grow average cart sizes by suggesting additional products.
- Solve technical challenges the customer has to create a great experience.
- Measure activity with full reports, analytics data and monitoring.
It's your brand, we'll keep it that way.
VoiceCurve's live web chat offers a fully branded solution that seamlessly integrates with your existing web site design. With VoiceCurve you'll never be required to display our logo on your branded chat window. All of our services are designed to be extensions of your business, so when we say "seamless integration" we mean it. We do the work, you get the credit.
- Custom designed, fully branded chat window
- Fast and easy integration into your exisiting website
- Custom chat button design that initiates chat session
Customers may take the initiative to chat with us, or with proactive chat we can engage customers based on their actions and your business rules. For example, if someone adds an item to their cart or moves to check out, we can inform them of special promotions. As with phone support, VoiceCurve web chat and click-to-talk agents are assigned based on skills and knowledge, so customers have the best information and service for resolving issues or making purchase decisions.
For more information on how VoiceCurve can help transform your business give us a call at 1.800.545.6964, request a quote or email us at info@voicecurve.com.
